14.2.2025
Company
The days of ISDN and traditional fixed network telephony are numbered. There is currently a conversion of telephone and broadband connections used by businesses to uniform all-IP technology across Europe. Healthcare companies are also affected.
Just recently, the aim was to ensure uniform availability of employees under one number through appropriate telephone systems. Today, however, the focus is on integrating far more services and devices. The uniform IP technology makes it possible to provide all services such as telephony, fax, video, Internet and mobile communications in just one single network.
“The progress made by IP technology is enormous. It not only saves considerable costs, but also improves cooperation within a company and between its customers and insured persons. An important step towards digitizing the company and the workplace of the future,” explains Tino Dörstling, head of customer service at BITMARCK Beratung GmbH.
With the ISDN shutdown, however, many health insurance companies and companies in the statutory health insurance sector are now faced with the question of which telephone system is the right one for them. The requirements for the size and performance of the respective solutions vary greatly.
In order to make this procurement process easier for customers and to support them in switching to all-IP technology, BITMARCK Beratung GmbH carried out a Europe-wide call for proposals in the area of IP telephony with video in the second half of 2018. The Aachen-based company netconnex GmbH emerged as a partner.
Together with partner netconnex GmbH, BITMARCK Beratung GmbH offers a cloud-based telecommunications solution based on leading manufacturers Cisco and Caseris. The core of the solution consists of standard telephony with additional CTI and ACD functionalities and a video conferencing system. It also enables insurance advice via video. Particularly noteworthy is the complete integration of the solution into the statutory health insurance industry software Bitmarck_21c|ng. In addition, other customer-specific databases can be linked to this solution.
BitMarck customers have several options for implementing the new telecommunications solution in their company. With its solution, BITMARCK offers a modular structure in standard telephony and optional extensions per workstation as well as a tailor-made presentation of ICT requirements. For example, it is possible to extend standard telephony with chat and video and even integrate mobile devices (iOS, Android) via an application.
In addition to continuous development of the solution at no additional cost, it offers a redundant structure of the systems and components.
The administration of WAN routes for data and telephony is carried out from a single source, and the CTI connection in BITMARCK 21c|ng is included. Equally interesting are the fixed, calculable costs during the contract period, including telephone charges, e.g. due to a Germany-wide flat rate per connection. And best of all: BITMARCK is available as a central point of contact for advice and operation on the right individual solution for each customer.
It should be noted that a company faces increased security costs when operating all-IP telephony solutions themselves. When operating in or via the BITMARCK data center, this task is eliminated due to the security technology and security infrastructure already available there as well as the protected lines to the customer. As a result, insurance data is clearly separated and is not on the same systems. But that's not all: BITMARCK also uses special end-to-end encryption when transmitting the voice. Even when you make calls via free WiFi, your call content is protected at all times thanks to encryption technology.
The cloud-based telecommunications solution is therefore in no way inferior to ISDN in terms of security. On the contrary: With the help of encryption techniques, you can significantly increase the level of security above that of ISDN.
With this tender, BITMARCK has created a unique opportunity for its customers to procure a modern multi-channel solution on a platform at optimal conditions and without a separate tender.
