Make existing things even better — with this development principle, the CASERIS software house has the CTI and ACD applets for integration into Bitmarck_21C|ng developed. netconnex, together with BITMARCK, markets the complete All IP solution with 21c|ng integration for health insurance companies in Germany.

A health insurance company has a hotline number on its website that both new customers and existing members can call. When a call is received, the CAESAR phone checks for 21c|ng whether the phone number is already stored in 21c|ng. If this is the case, the system continues to check whether there is an open process and, if necessary, connects directly to the last contact person. If the phone number is unknown, the caller is redirected to the contact center group for new members. Here, the next freelancer answers the call and can create a file for the new member directly in 21c|ng and enter all details of the membership application.