We help our customers create value quickly and efficiently through our services. From consultation before and during the implementation phase to go-live and during further operations — our consulting organization has set the success of our customers as the ultimate goal.
Our fully managed services round off all booked netconnex services. Everything is already included in the price. If you still want to do things yourself, our split support is the right choice. Here, your IT administrators can carry out all activities necessary for smooth operation via a single web portal.
An overview of our services:
Consulting - project planning and execution
Concept development, time planning, rollout planning and support, documentation, workshop (planning & implementation)
Workshop and training
User training, admin training, best practice training, workshop preparation and follow-up
Service Delivery Management
SLA (Service Level Agreement) preparation, monitoring SLA compliance, communication management
Tech Support
UC help desk, ticket system, 1st level support, 2nd level support, remote support, telephone readiness
Procurement and tendering advice
Support in tendering processes, public tendering, advice in procurement procedures
Individually tailored services
Scalable in the short term and in small steps
Transparent costs
Relieve and save IT personnel and resources
Operation, maintenance and support of the required infrastructure by netconnex
Protecting the CAPEX budget
Highest availability with maximum quality and safety
Flexible terms
Access to the latest communication technology with maximum security
Attractive cost structure thanks to fixed prices per service and user
Managed Service & Split Support: Minimal effort for internal IT administration
Highly available and geo-redundant netconnex server infrastructure
Hosted in Germany and DSGVO/SGB compliant
