Omnichannel contact center

Contact Center Services

Additional option bookable per user or agent

Services out of the Cloud

Find out what makes our solution stand out and how you can individually implement your contact center according to your requirements with the support of netconnex. Optimize customer service, remain flexible and work economically every minute at the same time. The netconnex hosted contact center suite is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure, so that it can be individually adapted to your needs and expanded with additional solution modules at any time. Ideal for acting and reacting flexibly. From incoming contact to processing to outgoing contact — all customer contact management processes are fully integrated.

Contact Center Services at netconnex

Call center dashboard and statistics

Live chat integration for web

multichannel

Recording function

Mobile integration

Inbound and Outbound

CRM integration

Modular and scalable on demand

E-mail distribution

process optimization

Intelligent Multimedia Routing

Intelligent multimedia routing — that's what the netconnex cloud stands for CAESAR Contact center. In this way, your company can ensure that all incoming customer inquiries, whether call, email, fax, SMS or instant message, are recorded and processed quickly by a responsible employee.

Timio multimedia Request management

Timio is our new, web-based omnichannel client for your customer communication. Whether it's a call, email, web chat, or WhatsApp, it enables incoming inquiries to be processed efficiently and promptly. Thanks to intelligent distribution and systematic processing, processing times can be reduced while increasing the quality of the response.
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whatsapp integration

Our contact center services have a variety of input channels. This allows you to also receive inquiries from your customers via WhatsApp. Seamlessly integrated and intuitive to use for your agents, you increase your availability for your target groups.
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Contact center for 21c|ng

There are now additional features for this GKV standard used: Employees can initiate a call with the customer with one click and control their activities as contact center agents directly from the user interface of the digital member file.
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