Find out what makes our solution stand out and how you can individually implement your contact center according to your requirements with the support of netconnex. Optimize customer service, remain flexible and work economically every minute at the same time. The netconnex hosted contact center suite is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure, so that it can be individually adapted to your needs and expanded with additional solution modules at any time. Ideal for acting and reacting flexibly. From incoming contact to processing to outgoing contact — all customer contact management processes are fully integrated.
Call center dashboard and statistics
Live chat integration for web
multichannel
Recording function
Mobile integration
Inbound and Outbound
CRM integration
Modular and scalable on demand
E-mail distribution
process optimization
Access to the latest communication technology with maximum security
Attractive cost structure thanks to fixed prices per service and user
Managed Service & Split Support: Minimal effort for internal IT administration
Highly available and geo-redundant netconnex server infrastructure
Hosted in Germany and DSGVO/SGB compliant