Find out what distinguishes our solution and how you can individually implement your contact center according to your wishes with the support of netconnex. Optimize customer service, stay flexible and at the same time work economically every minute. The netconnex hosted contact center suite is an integrated solution platform from the cloud for the complete operation of a modern contact center. It has a modular structure so that it can be individually adapted to your needs and expanded at any time with additional solution modules. Ideal for acting and reacting flexibly. From contact inbound to contact processing to contact outbound - all customer contact management processes are fully integrated.
Callcenter dashboard and statistics
Livechat integration for web
Multichannel
Recording functions
Mobile integration
Inbound and outbound
CRM integration
Modular and scalable on demand
E-mail distribution
Process optimization
Access to the latest communication technology with maximum security
Attractive cost structure through fixed prices per service and user
Managed Service & Split Support: Minimal effort for internal IT administration
Highly available and geo-redundant netconnex server infrastructure
Hosted in Germany and DSGVO / SGB compliant