We support our customers quickly and efficiently in creating value through our services. From consulting before and during the implementation phase to go-live and during further operation - our consulting organization has the success of our customers as its primary goal.
Our Full Managed Services round off all booked netconnex services. Everything is already included in the price. If you still want to do things yourself, our Split Support is the right choice. Here, your IT admins can perform all the activities required for smooth operation via a single web portal.
Our services at a glance:
Consulting - Project planning and execution
Concept development, time planning, rollout planning and support, documentation, workshop (planning & implementation)
Workshop and training
User trainings, admin trainings, best practice trainings, workshop preparation and follow-up
Service Delivery Management
SLA (Service Level Agreement) creation, monitoring SLA compliance, communication management
Tech Support
UC Helpdesk, Ticketsystem, 1st Level Support, 2nd Level Support, Fernwartung, Telefonbereitschaft
Procurement and tender consulting
Support in tendering procedures, public tendering, consulting in award procedures
Individually tailored services
Scalable in the short term and in small steps
Transparent costs
Relieve and save IT personnel and resources
Operation, maintenance and support of the required infrastructure by netconnex
Conservation of the CAPEX budget
Highest availability with maximum quality and safety
Flexible contract terms
Access to the latest communication technology with maximum security
Attractive cost structure through fixed prices per service and user
Managed Service & Split Support: Minimal effort for internal IT administration
Highly available and geo-redundant netconnex server infrastructure
Hosted in Germany and DSGVO / SGB compliant
