For most providers, video streaming on thin clients means high latencies, load on terminal servers and heavy bandwidth consumption — and as a result poor video quality and losses for other services on the terminal server.

If you opt for a webconsult solution with dedicated video consulting workstations, the video data stream flows past the terminal server via a encrypted connection either via the Internet or via existing MPLS/VPN lines. The video device acts as a second screen opposite the thin client. This is how your agents work in familiar surroundings, but in addition to consulting, they can also share screen content and work together on documents. This does not load your terminal servers. This means there is no loss of performance and you do not have to make compromises in the surety Still the Ease of use Reconcile.